Privacy Policy

At Shilmoon Specialized Hospital (188 Shilmoon, Tongi, Gazipur), patient trust, medical ethics, and data confidentiality form the bedrock of our healthcare operations. This Privacy Policy governs the collection, retention, and handling of patient medical data, diagnostic images, laboratory findings, billing data, and contact credentials gathered across our OPD, IPD, Diagnostic, and emergency care facilities.

We collect personal and clinical data strictly necessary to provide accurate diagnosis, inpatient admissions, and compassionate specialized treatments:

• check_circle Demographic Profile: Full name, national ID/birth certificate number, age, contact telephone, guardian details, and home address.
• check_circle Clinical Records: Medical history, doctor prescriptions, diagnostic imaging (Digital X-Ray, Ultrasonography, Echocardiograms), pathology test reports, and operative notes.
• check_circle Financial & Billing Data: Transaction invoices, payment receipts, and corporate or health insurance policy documentation.

Your data is solely used to facilitate safe healthcare treatments, coordinate emergency and critical care protocols, deliver automated diagnostic report alerts, and verify billing. All electronic health records (EHR) and diagnostic digital files are maintained on secured local hospital servers protected by enterprise role-based access protocols, cryptographic firewalls, and regular backup routines. Only authorized attending physicians, clinical nursing staff, and licensed technicians can access patient charts.

Shilmoon Specialized Hospital maintains a strict zero-tolerance policy against selling, leasing, or exchanging patient contact or clinical records with marketing agencies, pharmaceutical vendors, or unauthorized third parties. Information is disclosed only when:

• chevron_right Specifically authorized by the patient for cashless corporate or health insurance claims processing.
• chevron_right Explicitly required by statutory judicial court directives or national public health regulatory authorities under Bangladesh law.

Every patient or legally designated guardian holds the right to request verified hard copies or digital duplicates of diagnostic test results, discharge summaries, and inpatient medical histories. To review or update your registered contact profile, visit our central information desk or contact our administrative team.